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The tension-mount design allows the gate to stay firmly in place with rubber stoppers without damaging wall surfaces. The Gate door opens in both directions for ease of movement from room to room. The latched gate handle locks/unlocks easily with one hand. Now your pet can be safe and comfortable in any space with a doorway 32. 1-36 wide. This is not a defect. This gap will close properly as you tighten the adjuster knobs. The adjuster knobs are designed to control the entire setup of the gate once the adjuster bolts and extensions are set in place. This is part of the overall design of the tension-mount gate.